IT Help Desk and CalNet Support

We're here to help! UC Berkeley offers a variety of assistance for students, faculty and staff with IT trouble or needs. If you aren't sure who to ask for help, see:

IT Help Desk

Students, Faculty, Employees, and Alums: Most IT problems can be solved by IT Client Services. Submit a trouble ticket at, or email if you have trouble with your CalNet account.

2-Step Help

2-Step support is provided by IT Client Services. You can open a 2-Step ticket at at or by emailing

Knowledge Base

Search the campus' Knowledge Base for help with most campus services. The KB has answers to most of your questions as well as tips, tricks and frequently asked questions. See: to get started.

UCPath Support

For issues related to UCPath, see:

Need help with your CalNet Passphrase?

Forgot your passphrase? Need to reset it?  Get help.

Alumni Help Desk

Submit a trouble ticket at or call 510-664-9000, Option 1, then Option 5, Tuesday-Thursday, 1pm-3pm.

Search our website! has plenty of information on how to set up and use CalNet services. Just enter a key word in the search bar located in the upper right-hand corner, or poke around the main web menus.

LastPass Help

Personal user accounts:

Business accounts:

CalNet Application and Developer Support

If you believe a CalNet Application such as the SPA app, CalNet Account Manager, or Manage My Keys is failing, or have questions related to certificates, CalGroups, LDAP, CalNetAD, CAS or other CalNet services for technologists, see Resources for Developers or email:

Sponsored Guests

Information for sponsors and sponsored guests is available on our website: CalNet Sponsored Guests. Email if your question is not answered in the documentation, or if you experience an error with a Sponsored Guest account.